This privacy policy outlines how Robinson Realty collect, hold, use, disclose and otherwise manage your personal information and comply with our obligations under the Privacy Act 1988 (Cth). It applies to all of your dealings with us.
You will always be able to access a current version of our privacy policy on our website.
Robinson Realty collects your personal information for the following main purposes:
We may collect your personal information via a number of methods. These include in person at a meeting or seminar, when you register for e-newsletters, fill out a form, or correspond with us via our website, email or by telephone.
We never sell, rent or trade your personal information. We may share your personal information with our related companies and other third parties who provide services to us or on our behalf. On occasion it may be necessary for us to collect your personal information from a publicly available source. We will only do so where you have consented, you would reasonably expect us to do so, or if it is necessary for us to perform a specific service.
Generally the personal information we collect consists of your full name and contact details. This may include postal and email address, phone and mobile number and business contact details. Where relevant we may ask you for other information. To deliver our more complex services, it may be necessary to collect information including employment status, income, dependencies and asset and liability information.
We may collect personal information such as your IP address and web activity through third-party companies such as Pardot and Google Analytics if you interact with us over the internet. Usually, we will not collect sensitive information (e.g. data relating to professional memberships, race or ethnic origin, religious beliefs, political opinions, criminal record, physical or mental health, or sexual orientation) from you. We may do so only if it is reasonably necessary for one or more of our functions and you explicitly consent beforehand.
We use your personal information to perform our services, respond to your requests and provide you with information about the Company.
We may disclose your personal information to third parties who assist us to provide the products and services you request (e.g. a specified broker or accountant). With your verbal or written consent, we may use or disclose your personal information to the following third parties:
We require third parties to protect your information in a manner consistent with this policy and the Privacy Act 1988 (Cth). We will never sell your personal information.
Robinson Realty operates in Australia. As a result, your personal information is likely to be used in other States & Territories. Where your personal information is provided to interstate entities, we will take reasonable steps to ensure that the information remains secure and is used in a manner consistent with this policy and our obligations under the Privacy Act 1988 (Cth). If personal information is not able to be collected, this may impact the level of service The Company is able to provide. We may use your personal information to market our services, including by phone, email or SMS. If at any stage you no longer wish to receive this marketing, please send an email to admin@robinsonrealty.com.au with your full name, postcode, mobile number and the communication mediums you wish to unsubscribe from. We will endeavour to process your request within 21 days. We will hold your personal information for such time as required to fulfil the purposes for which it was collected, or as required by law.
We take the security of your personal information very seriously. We will take reasonable commercial measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information may be kept in electronic form or hard copy. We implement a number of processes to ensure your personal information is safeguarded. Our processes include the following:
We take reasonable care to ensure any personal information you provide us via our website is protected. For example, if we require your sensitive information our websites have electronic security systems in place which include data encryption. Depending on your involvement with our Company and the type of information collected, user identifiers, passwords or other access codes may also be used to control access to your personal information.
You are not required to provide us with any personal information as a visitor to our website. You may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, please be aware that if this is impractical we may be unable to provide you with proper services.
We use cookies on our website. These are small text files that are placed on your computer when you visit our website that provide us with information such as internet provider, date and time, search phrases, or referring websites. This information is not initially personally identifiable. However, it is likely to be once you provide us with your personal information. Cookies assist us to monitor traffic to the various pages on our website. This enables us to create a customised user experience.
Most browsers are programmed to accept cookies. If you wish to erase or block Cookies, you may be able to do this by changing the settings of your browser.
Robinson Realty is not responsible for any use, misuse or misappropriation by other users of any personal information that you contribute in this manner. Our website may include links to third party websites. If you access those websites you will be subject to their privacy policy, the terms and conditions of which may differ from our own. You will need to contact or examine those websites or companies directly to determine their privacy standards, policies and procedures.
To request access to your personal information, please email Robinson Realty. In certain circumstances, we may be able to deal with your request over the telephone or in person. Otherwise, we will endeavour to process your request within 21 days. In some circumstances, we may refuse to give you access. We will explain why if that is the case (e.g. it may unreasonably affect the privacy of others).
We take reasonable steps to ensure that the personal information we collect and store is accurate, up-to-date and complete. Should you wish to access your personal information to ensure it is accurate, up-to-date, complete, relevant and not misleading, and if not, to correct it, please email Robinson Realty.